Overview
All CASTICO products and accessories are backed by a limited lifetime warranty covering defects in material and workmanship under normal residential use.
Inspection and reporting deadline
Customers are responsible for inspecting products upon receipt.
Visible or concealed damage must be reported within 5 days of delivery. This is the window printed on the pallet slip that ships with every order, and it applies to both damage visible on the outside of the packaging and damage found once boxes are opened.
The pallet slip also instructs customers to:
• Refuse delivery if the product is not secured on the pallet as shown in the slip photo
• Photograph any visible damage to boxes, either while still on the pallet or once removed
• Open each box and perform a visual inspection rather than waiting until installation day
• Store boxes flat on a dry, covered surface
Two people are recommended for safe unpacking.
Note that a broken-down pallet is itself grounds for a damage claim against the carrier — the slip instructs freight companies not to break down the pallet.
Installation requirements
Warranty coverage is contingent upon following CASTICO installation instructions. Any deviation from recommended installation methods may void the warranty.
Damage caused by improper installation is not covered.
Tolerances
Measurement | Tolerance |
|---|---|
Bow, warp, and bend | Over 1/8 inch is out of specification |
Dimensional measurements | Over 1/8 inch is out of specification |
Pattern alignment | Over 1/16 inch is out of specification |
Color variation | Reviewed by our engineering team |
Color variation does not have a fixed numeric threshold. All color variation claims are escalated to engineering for a determination.
Who is covered
Warranty coverage applies to the original purchaser or owner and to the first point of delivery address.
It is non-transferable to subsequent owners or to subsequent delivery locations. Where a customer uses a forwarding or reshipping service, coverage ends at the first point of delivery — we warrant the condition of the product to that address only, and damage occurring on any onward leg is not covered.
Coverage extends to new products purchased through Casting International Composites sales channels, authorized dealers, and B2B partners.
What is covered
• Damage incurred during shipping to the original address or first point of delivery
• Surface or finish issues not caused by accidental damage, mishandling, or misuse
• Tolerance issues, as defined above
• Order entry or packaging errors
• Carrier or shipping errors
• Durability issues outside of normal wear and tear or misuse
What is not covered
• Damage from improper installation
• Accidents, abuse, misuse, or improper maintenance
• Normal wear and tear
• Commercial or rental property use
• Products altered, modified, or repaired by unauthorized persons
• Products purchased as-is, open-box, floor or display models, or through third-party or unauthorized retailers
• Damage from improper handling or storage
For the full list of covered issue types, see Issue Categories & Definitions.
Limitations
Repair or replacement options are provided at the sole discretion of Casting International Composites.
Coverage is limited to CASTICO manufactured products only. It does not extend to additional damages, repairs, replacements, or costs associated with the failure of a product — including special, punitive, incidental, or consequential damages, or any labor costs relating to repair, removal, or replacement.
Replacement of a defective product does not extend or restart the original warranty period.
Discontinued products: where an exact replacement is unavailable, a comparable product or finish may be offered based on availability. This requires manager approval before being presented to the customer.