Overview
All Castico and UpHome products and accessories are backed by a limited lifetime warranty that covers defects in material and workmanship under normal residential use. This guide summarizes the internal process and customer expectations when handling warranty claims.
Guidelines
Installation Requirements:
Warranty coverage is contingent upon following all Castico installation instructions.
Any deviation from recommended installation methods may void the warranty.Inspection Upon Delivery:
Customers are responsible for inspecting products upon receipt. Any visible damage must be reported within 48 hours.Replacement Limitations:
Replacement of a defective product does not extend or restart the original warranty period.Discontinued Products:
If an exact replacement is not available, Castico will provide a comparable product or finish, based on availability (NOTE: Must be approved by MGR before providing this option to customer)
General Warranty Coverage
Who is Covered:
Warranty coverage applies to the original purchaser/owner and the first point of delivery address. It is non-transferable to products' subsequent owners or delivery locations (i.e. forwarding services).What is Covered:
Damages incurred during shipping to the original address/first point of delivery
Surface or finish issues (not caused by accidental damage, mishandling, or misuse)
Tolerance
Order entry or Packaging errors
Carrier/Shipping errors
Durability issues (outside of normal wear and tear or misuse)
What is Not Covered:
Damage from improper installation (see Paid Replacements)
Accidents, abuse, misuse, or improper maintenance
Normal wear and tear
Commercial or rental property use
Products altered, modified, or repaired by unauthorized persons
For a complete list of issues covered under warranty, see Issue Category Definitions
Warranty Limitations
Warranty coverage extends to the original buyer or original end-user of all new products purchased directly from Casting International Composites sales channels, authorized dealers, and B2B partners.
The warranty is not transferable to secondary or subsequent product owners.
Our warranty is not included with CASTICO or UpHome products purchased "As-is", previously opened merchandise ("open-box"), floor or display models, or purchased through third-party resellers or unauthorized retailers.
Repair or replacement options will be provided at the sole discretion of Casting International Composites.
Repair or replacement is limited to Castico and UpHome manufactured products only and does not include any additional damages, repairs, replacements, or costs directly or indirectly associated with the damage, failure, or defect of a Castico or UpHome product. Non-covered costs or fees include, but are not limited to, special, punitive, incidental, or consequential damages, as well as any labor costs or charges related to the repair, removal, or replacement of our products.
Warranty coverage is limited to manufacturing defects in material and workmanship and does not apply to accidental damage or failures resulting from improper installation, unauthorized repairs or modifications, improper maintenance, misuse (including use for unintended purposes or commercial use), accidental physical damage, or improper handling or storage.