Why are my wall panels bowed?
To help prevent breakage during the shipping and installation process, our walls are engineered to have a slight amount of flexibility. Seeing a curve on wall panels while held vertically or on their side is normal. Once the panel is laid flat (horizontally) on a level surface, the bowing will recede to 1/8” or less, which does not impact the installation process.
How do I check if my wall panel is bowed over 1/8"?
Lay the wall horizontally on a flat/level surface (design side up to avoid surface scratches) and lay a spirit level across the wall panel.
Once the level is leveled across the panel (bubble indicator in the middle), use a tape measure or ruler to measure any gap between the wall panel and spirit level.
What if the bow is over 1/8”?
If the wall panel has a gap that measures over 1/8”, do NOT begin the installation.
Please complete a Warranty Claim or contact our Customer Care Team at contact@castico-tx.com for replacement options.