Shipping Information

Overview Lead times are the estimated number of days between an order being placed and its shipment date (Required Date). Example: Order is placed on 01/07/2025 with a lead time of 2 days. The item will ship by 01/09/2025 Lead times are determined based on the Customer ID and order type. Use the following table when providing lead times. --------------------------------------------------------------- Lead Times - Orders may ship before the listed Required Date based on availability and [shi...

Overview At Castico, we offer two primary shipping methods based on product type and sales channel: LTL (Less Than Truckload) and Ground Shipping. The shipping method is determined by the size and nature of the item ordered, as well as specific agreements with our retail partners. --------------------------------------------------------------- Shipping Guidelines - CASTICO ships to retailers and customers located in the continental United States and Canaday only. - CASTICO cannot delivery to...

Overview Since CASTICO ships to the continental United States and Canada only, customers outside our shipping area may use forwarding delivery services to receive our products at their destination. Use this page to provide information to customers who will use a forwarding service for delivery. --------------------------------------------------------------- What is a Package Forwarding Service A forwarding delivery service is a third-party logistics solution that receives packages on behalf ...

Overview Certain situations may require faster delivery or specialized shipping arrangements beyond our standard options. Use the following information to help answer questions and support customers requesting alternative or expedited shipping options. Guidelines - Do not proactively offer alternative or expedited shipping options. - Shipping method is determined by item size and sales agreement. - Expedited options are available for direct sales or replacement orders only. - Alternati...

Overview Although we cannot predict the exact shipping time orders will take to deliver, we can provide an approximate timeframe based on the destination. Use the following general guidelines when providing customers with the shipping timeframe expectations. Guidelines - Estimated delivery dates are calculated from the date the order is shipped. - Estimated delivery dates are not exact and can be delayed due to external factors. - Estimated delivery dates are not guaranteed. ----------------...