Order Support

Overview A customer may request refunds, returns, and exchanges for various reasons. Refunds, returns, and exchanges are primarily handled by the customer's place of purchase (POP). Refund: When a seller returns a portion (partial refund) or all of a customer's payment for a purchased product in monetary funds or a store credit. A product return may be required to receive a refund. Returns: When a customer returns a purchased item to their place of purchase, usually for a refund, store credit...

Overview An order processing method is defined by how a Purchase Order is processed into a corresponding Sales Order. We have the following Order Processing Methods: - EDI - Electronic Data Interchange (EDI) is a process that exchanges Purchase Order (PO) information electronically into ERP, allowing a corresponding Sales Order (SO) to be created automatically and without manual input. This is a process usually reserved for retail, drop-ship or other high-volume customers. - Manual - Manual O...

Express Shipping Overview Express or expedited shipping options may vary based on the customer's place of purchase and the ordered item. Guidelines - Do NOT promise express shipping availability to the customer. - Shipped orders cannot be modified. - Only accessory items are shipped via parcel shipping, and all other order types are shipped LTL - LTL shipments are not to offer express or expedited shipping. Customer Requests Express Shipping Use the following steps to assist a customer who i...