Product Support

General Product Information (i)

General Product Information All manufactured products are made of composite stone material, a proprietary blend of exclusive minerals and resin bound together to create a solid surface that is non-porous, durable, and lightweight. All of our products include a [Limited Lifetime Warranty](https://castico.ladesk.com/845007-Warranty-Information). Product Lines We manufacture and offer various bath solution items and accessories, including: - Pan Bases - Shower Kits - Wall Panels - Accessories ...

Bowing - Walls (i)

What is a bow? Also referred to as bowing or warpage, a bow is when a product has an unintended bend or curve. How do bows occur? Our products are engineered to have a minimal flex to avoid damage or cracking during shipping. A bow or bend of 1/8" or less is normal and will not impact the installation or function. Outside of manufacturing, in appropriate shipping, storing products in extreme temperatures or in a leaning position on an edge for a long period of time can create unwanted bends ...

Product Troubleshooting Guide (i)

BASES ISSUE: Superficial scratches = Touch up Kit [Touch Up Kit for Shower Base - CASTICO](https://castico-tx.com/product/touch-up-kit-for-shower-base/) ISSUE: Significant Scratching = Advise to buff out with 3m polish compound #06064 or [Aquabuff 2000](https://www.amazon.com/POLISHING-Compound-Fiberglass-Professional-Professionals/dp/B00N26AMDE/ref=sr_1_2?adgrpid=1330409632659152&dib=eyJ2IjoiMSJ9.01qO_K2d3RmvwMyF7qfTYnTPHTsj2BYYHBi9QuJkSWc.OMlLwTfn0fdFaYP3geLz1DJqv_ygoBdyI-tYgZVgNaA&dib_tag=s...